Privacy Policy

Last Updated: October 2025

Welcome to REWARD THE TRY (the “Publication”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you subscribe to and interact with our newsletter publication hosted on Substack.

1. About This Privacy Policy

This Privacy Policy applies to the personal information we collect as the publisher of this Publication. Please note that this Publication is hosted on Substack’s platform, which has its own Privacy Policy that governs how Substack processes data as the platform provider.

Two Privacy Policies Apply:

• This Policy governs how we (the publisher) collect and use information in connection with our Publication

• Substack’s Privacy Policy governs how Substack collects and uses information as the platform and service provider

By subscribing to this Publication, you agree to both this Privacy Policy and Substack’s Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you subscribe to our Publication, we collect:

• Email address (required for subscription, collected and stored by Substack)

• Name (if provided during subscription)

• Payment information (for paid subscriptions, processed by Stripe through Substack)

• Comments and feedback you submit on our posts

• Survey responses and direct communications with us

• Any other information you voluntarily provide

Information Collected Automatically

Through Substack’s platform, the following information is automatically collected:

• Email engagement metrics (open rates, click-through rates)

• Reading patterns and content preferences

• Device and browser information

• IP address and general location data

• Referral sources (how you found our Publication)

Information from Third Parties

We may receive information about you from:

• Substack, as our platform provider

• Social media platforms if you choose to connect them to your Substack account

• Third-party services you integrate with your Substack account

3. How We Use Your Information

We use your personal information for the following purposes:

Publication Services:

• Delivering newsletter content via email

• Managing your subscription and account

• Providing customer support

• Processing payments for paid subscriptions

Content Improvement:

• Understanding subscriber preferences and engagement

• Improving content quality and relevance

• Analyzing Publication performance

• Personalizing content recommendations

Communication:

• Sending you the newsletter content you subscribed to receive

• Responding to your inquiries and comments

• Notifying you about important Publication updates

• Sending promotional content about the Publication (you can opt out)

Legal and Security:

• Complying with legal obligations

• Protecting against fraud, abuse, and security threats

• Enforcing our Terms of Service

• Protecting our rights and property

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

With Substack

As our platform provider, Substack processes subscriber data on our behalf. Substack collects and stores:

• Your email address and subscription information

• Your reading and engagement data

• Payment information (processed through Stripe)

• Comments and user-generated content on our Publication

For detailed information about Substack’s data practices, please review Substack’s Privacy Policy.

With Service Providers

We may share information with third-party service providers that help us operate the Publication:

• Email service providers (primarily Substack for newsletter delivery)

• Payment processors (Stripe, via Substack)

• Analytics tools [List any you use beyond Substack’s built-in analytics, e.g., Google Analytics]

• [Other service providers you use]

Legal Requirements

We may disclose your information when required by law, court order, or legal process, or when necessary to:

• Comply with legal obligations

• Protect our rights and property

• Investigate fraud or security issues

• Protect the safety of subscribers or the public

Business Transfers

If we merge with another entity, are acquired, or sell the Publication, your information may be transferred as part of that transaction. You will be notified via email of any such change.

With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

5. Substack’s Role as Platform Provider

Important: Substack acts as both a platform provider and data processor for our Publication. This means:

• Substack stores your subscriber data on our behalf, including email addresses, subscription status, and payment information

• Substack processes your data to deliver our content and manage subscriptions

• Substack has its own privacy practices that apply to its platform services

• We do not have direct access to your payment information, which is processed by Stripe through Substack

• Your data is subject to Substack’s security measures and data protection practices

For transparency, here’s what Substack may do with your information:

• Use it to improve their platform services

• Aggregate anonymized data for analytics

• Display your public profile information to other Substack users (if you’ve made it public)

• Show your reading activity to other users if you’ve enabled that feature

• Facilitate contact syncing between users who opt in

We encourage you to read Substack’s full Privacy Policy to understand their complete data practices.

6. Data Retention

We retain your personal information for as long as:

• Your subscription is active

• Necessary to provide our services

• Required by law or for legitimate business purposes

• Until you request deletion (subject to legal requirements)

After you unsubscribe, we may retain certain information for:

• Legal compliance and record-keeping

• Preventing abuse and fraud

• Resolving disputes

• As required by Substack’s data retention policies

7. Your Privacy Rights

You have important rights regarding your personal information. Depending on your location, these rights may include:

General Rights (Available to All Subscribers)

Access and Portability:

• Request a copy of your personal information

• Receive your data in a portable format

• Access and edit information through your Substack account settings

Correction:

• Update or correct inaccurate information

• Modify your subscription preferences

Deletion:

• Request deletion of your personal information (subject to legal exceptions)

• Unsubscribe from the Publication at any time through Substack’s interface

Opt-Out:

• Unsubscribe from our newsletter using the link in any email

• Opt out of promotional communications

• Manage your email preferences in your Substack account

To exercise these rights, you can:

• Use your Substack account settings

• Contact us at [your email address]

• Contact Substack at privacy@substackinc.com for platform-related requests

8. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on:

• Consent: When you subscribe to the Publication

• Contract: To fulfill our agreement to provide you with content

• Legitimate Interests: To improve our services and communicate with subscribers

• Legal Obligations: To comply with applicable laws

Your GDPR Rights

• Access, rectification, erasure, and data portability

• Object to processing and restrict processing

• Withdraw consent at any time

• Lodge a complaint with your supervisory authority

Contact us at [your email address] to exercise these rights. You may also contact Substack’s EU representative at EUrepresentative.Substack@twobirds.com or UK representative at UKrepresentative.Substack@twobirds.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where Substack’s servers are located.

Substack participates in the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework. For more information, see Substack’s Privacy Policy.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However:

Our Security Measures:

• Secure transmission protocols (HTTPS)

• Access controls and authentication

• Regular security assessments

Substack’s Security Measures:

• Encrypted data storage and transmission

• Secure payment processing through Stripe

• Platform-level security protections

Important: No internet transmission is 100% secure. While we and Substack strive to protect your information, we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

Substack’s Cookies

Substack uses cookies and similar technologies to:

• Enable essential platform functions

• Analyze how subscribers engage with content

• Remember your preferences

• Provide personalized experiences

For detailed information about Substack’s cookie practices, see Substack’s Privacy Policy.

Publisher Cookies

[If you use additional analytics or tracking tools beyond Substack’s built-in features, disclose them here. For example:]

• Google Analytics: [If applicable] We use Google Analytics to understand subscriber behavior

• [Other tools]: [Disclose any other tracking tools you use]

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Publication. Visit www.allaboutcookies.org for more information.

12. Direct Messages and Comments

Direct Messages: If you send us direct messages through Substack, please note that these messages are not end-to-end encrypted. Substack personnel may access direct message contents for platform security, user support, or legal compliance purposes.

Comments: Comments you post on our Publication are public and may be visible to other subscribers and website visitors. Do not include personal information in comments that you do not want to be publicly available.

13. Third-Party Links

Our Publication may contain links to external websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with personal information.

14. Email Communications

Newsletter Emails: When you subscribe, you will receive our newsletter content via email. These emails are essential to the service.

Promotional Emails: We may send promotional emails about the Publication. You can opt out using the unsubscribe link in any promotional email.

Transactional Emails: Substack may send you account-related emails (password resets, subscription confirmations, etc.) that are necessary for the platform.

15. Do Not Track Signals

Substack’s platform does not currently respond to “Do Not Track” browser signals. This means that information about your activity may be collected both while using the Publication and after you leave.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

• Email notification to subscribers

• Posting a notice on the Publication

• Updating the “Last Updated” date

Your continued use of the Publication after changes are posted constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Publisher Contact:

• Email: hello@jillragsdale.com

• Publication Name: Reward the Try

• Publication URL: www.rewardthetry.com

Platform Provider Contact (Substack):

• Email: privacy@substackinc.com

• Address: Substack Inc., 548 Market Street PMB 72296, San Francisco, CA 94104, USA

• EU Representative: EUrepresentative.Substack@twobirds.com

• UK Representative: UKrepresentative.Substack@twobirds.com

21. Additional Important Information

Your Relationship with Us and Substack

• We (the publisher) are responsible for the content we create and how we interact with you

• Substack is responsible for the platform, technical infrastructure, and payment processing

• Both this Privacy Policy and Substack’s Privacy Policy apply to your use of our Publication

Data Controller vs. Data Processor

• We act as a data controller for decisions about what subscriber data we collect through the Publication and how we use it to communicate with you

• Substack acts as a data processor when processing subscriber data on our behalf to deliver our content and manage subscriptions

• Substack also acts as a data controller for its own platform services and features

Substack Features You Should Know About

• Public Profiles: Your Substack profile may be visible to other users depending on your account settings

• Reading Activity: You can choose whether to share your reading activity with others

• Contact Syncing: If you enable contact syncing in the Substack app, your profile may be shared with other users who have your contact information

• Social Features: Comments, likes, and other interactions may be visible to other users

For complete details about Substack’s platform features and data practices, please review Substack’s Privacy Policy.

By subscribing to this Publication, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.